Searching for parts

Help! I'm not sure how to identify which part number is correct?

The first step would be to follow the instructions in the listing to find which board you should try to replace first. You can also watch the YouTube videos here. The only real way to properly troubleshoot / diagnose is by trial and error since there could be several boards that show similar symptoms and possibly more than 1 board not working. Sometimes the symptoms change. We typically recommend purchasing all the boards that you suspect will fix the TV so you have all the parts you may need. The only way to be sure to find the right part is to open up your TV, remove the board and search by the numbers on the stickers. You may have to search several before you find the correct one. If you search by TV model it will most likely NOT work. Please contact us for help troubleshooting, diagnosing or finding the correct part number.

Can I search by the number directly printed on the board?

No. You can use it to help find the part number but using just the number printed directly on the board will almost never lead you to the correct part, as there are many boards that are not compatible with each other but have the same board number. If you need help locating the part number use the live chat located at the bottom right corner of the page.

Can I search by TV Model number?

Technically yes but there is a high chance you do not purchase the correct one. Manufacturers will often make a TV model that has different chassis and boards inside. It is best to find the part number usually located on a sticker on the board.

Can you repair our TV for us?

Unfortunately, we no longer repair TVs but if you need to locate a certified TV technician you can find one at https://tvrepairpros.com or https://nesda.wildapricot.org/find-service

My part doesn't show up, do you have other inventory not listed online yet?

YES! We have thousands of parts that have yet to be listed here on the site so please visit electropartsonline.com/bulk or contact us using the chat in the bottom right corner to see if we have a part that isn't listed.

My part is not in stock, when do you get more in stock?

We update inventory daily and are always getting more. You can sign up for a product out of stock notification when it comes back in stock. Contact us in the chat for an idea of when it may come back in stock or possible compatible parts that you may be able to use.

We found a cheaper price than yours. Do you price match?

Yes, we do! Make the purchase if you haven't already and send us a link of the competitor within 30 days . The competitor must have it in stock and have a similar warranty. We match price after shipping since ours is free (cause we're probably better than them) and we do not match all eBay listings / sellers. If you have an eBay link send it to us and we'll take a look and base it case by case. We don't price match and give an additional customer discounts on top.

Why do so many boards show up when I search for my part?

If there is more than one part (discount listings not included) then you are probably searching by the board number or TV model rather than part number. Locate the part number by trying to search by the numbers listed on a sticker. Contact us via chat if you need help finding the correct part number.

Your price is more than I have! Will you take what I can offer?

Possibly! You can submit a best offer and it will be addressed within 1 business day so keep an eye on your email. We will accept, deny or email you regarding a counter offer.

Shipping

Can I bill the shipping to my UPS or Fedex account to expedite shipping using my discounts?

Yes, just choose bill to third party as your shipping option. Be sure the info is correct or it may cause delays. We do not charge any handling fee for this service!

Do you ship international? What is covered by cost of shipping and how long does it take to be delivered?

Yes but we have to charge extra for international shipping.
- Cost of shipping is nonrefundable after it ships whether it is delivered or not.
- We have no control of customs. There may be import taxes / customs fees and delays which can not be responsible for and can not pay up front. Consult your customs office before purchasing.
**Shipping cost is an ESTIMATE. If it costs more we will contact you for additional cost of shipping (usually for boards heavier than 3 lbs)
Time for delivery:
USPS First Class Intl / 4-8 weeks (could be longer if flagged by customs)
USPS Priority Main Intl / 2-4 weeks (could be longer if flagged by customs)
UPS Expedited / 1 week (could be longer if flagged by customs - UPS has it's own customs department and should not be held for very long)
For international order returns - We do not cover shipping to or from you regardless of reason for return

Do you ship to PO Boxes, APO, FPO?

Yes, we do ship to PO boxes, APO, FPO, etc. Anywhere that USPS ships to we do not charge an extra fee for.

How long does it take to ship out from your warehouse? How long does it take to get to me?

We typically ship the next business after the order comes in but we strive for same day when possible. It will typically take 1-6 business days with the free service.

I need it sooner! Can I expedite shipping?

Yes, we offer flat rate 2-3 business day USPS Priority Mail service for $10 plus $7 for more than one or if you need it sooner we offer overnight for a higher fee. We can also bill to your UPS or Fedex account completely free of any shipping and handling fees from us.

We are in Los Angeles or Indianapolis area. Can we pick up the part?

Yes but please contact us first because it may not be in stock in the warehouse you're closer to

Where do you ship from?

We have a location in Los Angeles California and Indianapolis Indiana. We may only have your part in one location but if it's in both we will ship from the closest location.

Why is shipping for boards free?

We don't like to have hidden costs so the price you see is what you pay (except for state taxes only in California and Indiana). We do offer expedited shipping for $10 for 2-3 day delivery via USPS Priority Mail

Returns

How do I set up a return?

You can file a return directly at https://electropartsonline.com/returns
If you prefer to contact us directly you can call us at 310-971-9249 or reach us on the live chat in the bottom right corner of this page from 8 AM to 5 PM PST. You must contact us before shipping it back for return or exchange.

How does the extended warranty work?

You get 1 exchange within the 1 or 2 year period but the standard 180 day warranty refreshes. Likewise, if you exchange within the first 180 days it does not count against your extended warranty. There is no limit to the exchanges within the 180 day warranty but usually we recommend a refund after a few exchanges. We cover shipping both ways for warranty exchanges. We do not refund the initial extended warranty payment.

How long is your warranty?

Our standard warranty is 180 days (roughly 6 months). We offer a 1 or 2 year extended warranty with varying prices depending on the cost of the board.

What’s your return policy which you call the best in the industry?

-> Standard 180 Day Warranty on all products
-> NO RESTOCKING FEES!
-> Hassle Free returns / exchanges
-> We pay shipping both ways for all board returns

Payment

Do you sell manuals?

No, we do not but usually if you do a google search for your TV model [manual] you can find a pdf online.

I live in California or Indiana and have a resellers permit / tax exemption certificate. Do you accept this?

Yes! Please send us a filled out form BOE-230 to website@electropartsonline.com. If you urgently need to place an order just let us know that you placed it and we can refund the tax.

I would like to buy in bulk / wholesale for more than 10 boards. Do you offer bulk discounts?

Yes, please email a list of part numbers and quantity requested to website@electropartsonline.com and we will evaluate on a case by case basis and get back to you. You can also check a full list of inventory and make offers at https://electropartsonline.com/bulk

What forms of payment do you accept?

We accept Paypal, Paypal Bill Me Later, American Express, Visa, MasterCard and Discover. We do not accept checks or money orders. We also accept local pickups but you have to contact us first to confirm the location of the board since we have 2 warehouses

Why do you charge tax to both California and Indiana?

We have warehouses in both locations so by law, we must charge tax to those states regardless of which location the item is shipped from.

Troubleshooting Help

My TV doesn't turn on. What board should I try to replace first?

We are here to help. An issue with a TV turning on may not be as straight forward as it may seem. Please follow the steps below to see if you may have to replace any other boards before trying the power board.

*NOTE* LG & Vizio TVs must be plugged in for 5 minutes before it will turn on after replacing any boards*

*For main board replacements check firmware upgrades online - We can not pre-install them*

1. Inspect ALL Ribbons and connectors. Any tears or bad connections between boards must be replaced FIRST

2. If you have any of these boards, it should be the first board to be replaced
A) T-Con Board - Video Problems (No Video with standby light on, audio but no video, vertical lines in the screen, half the screen not working, grainy, distorted, or color problems in screen)
B) X or Y Buffer Board (Plasma TVs only) - Standby light is on but no power
C) Backlight Inverter / LED Driver - No Video with standby light on. Please do flashlight test below first.

3. Main Video Board
- Standby light is on but still no power
- Do the flashlight test. Turn on the TV and look very closely at it with a flashlight. What you're looking for is an image on the screen but the image is not backlit so it's very hard to see. This would be similar to turning the backlights on your phone all the way down. If this is the issue you have to follow the cable from the backlights and whichever board it plugs into is the one you should try to replace first. It's either the Backlight inverter, LED driver, main video board or the power board.
- Either video or audio does not work (if there's no T-Con board in TV. If audio but no video try the T-Con board first)

4. Power Board - No power AND standby light does NOT turn on. If standby light is on try other boards above
- If your power board is clicking or buzzing it doesn't necessarily mean the power board is bad. There could be a short in a different board that is causing it. Please contact us for help troubleshooting this issue. You have to be very careful and follow the Safety Tips when troubleshooting

5. Panel / Screen- No power, distorted picture, lines, slow motion, half screen, faded in / out. Panel problems are usually not worth replacing. They could be as expensive as replacing the TV.

If you've watched the video, read the troubleshooting and are still unsure of how to diagnose the TV, please message or call us for more assistance before purchasing! We offer FREE PROFESSIONAL TECH SUPPORT! The only real way to properly troubleshoot / diagnose is by trial and error since there could be several boards that show similar symptoms and possibly more than 1 board not working. Sometimes the symptoms change. Be patient with questions from us and exchanges!

Boards - Check out Tampatec's video below for help with general troubleshooting and diagnosing problems with boards

Special help for Plasma TVs

PLASMA TV Failure Symptoms - Plasma TV Repair Help brought to you by plasmafix.com

Below is a breakdown of what board(s) to replace depending on the symptoms of your plasma television.


Power Supply Board

  • No sign of power (not turning on at all, no power light on front panel, hard to turn on)
  • Turns off immediately after turning on
  • Turns on after 20 minutes
  • Flashing pixels on screen

X, Y or Z Sustain Boards

  • Negative image
  • Flashing pixelated screen
  • Dark image
  • Screen goes black and then returns to normal picture
  • Vertical colored lines with/out video
  • Vertical bars on screen
  • Horizontal lines on the image
  • Picture turns red after while

Logic Control Boards

  • Only left part of screen working (vise versa)
  • Vertical and horizontal lines on screen
  • Some functions (or none at all) not working
  • No video but has sound

Buffer Boards

  • Part of screen not working
  • Black vertical bars on screen
  • Burning smell
  • Vertical colored lines changing in size
  • White or colored horizontal lines

Main Video Board

  • No video from one of the inputs
  • No sound but has video (vise versa)
  • Only menu lettering on screen
  • Some channels not working properly
  • No video but has a gray colored screen
  • Won’t turn off
  • Picture distorted after while
  • Intermittent sound
  • Won’t bring the menu on screen
  • Shuts down for no reason

Plasma Panel

  • Dark image on part of the screen
  • Static image from previous seen channel or show
  • Turn on and shuts down
  • Flashing red dots when it is cold
  • Intermittent change of colors or brightness

CAUTION:

Plasmas are known have high voltage that may electrocute you instantly.